Why should I use Cosmos Medical Management (CMM) for medical billing and management services?

Our collection from insurance companies is 100% and A/R denial is >1%. By outsourcing billing and management services to CMM, you do not have to worry about billing staff as we are responsible for hiring, training, and supervising of employees. Our services will allow you to free up your office space and eliminate the need for billing software, thus alleviating stress, and giving your staff more time to devote to patient care and day-to-day activities. Our 20 years of experience allow us to improve your collections, no matter the size or specialty of your practice. Aside from billing services, CMM also provides complete credentialing and recredentialing services with a variety of insurance companies. We can help set up new practices and obtain NPI numbers and tax IDs if needed etc. Cosmos Medical Management is your end-to-end virtual medical billing, coding, credentialing, and management solution.

How do I make billing information available to CMM?

There are several ways to do this. We can download the patient’s demographics and superbills from your office if you give CMM remote access. Alternatively, you can email or fax the information to CMM via our secure eFax service.

How are primary and secondary insurance claims filed?

All claims are initially filed electronically or on paper if the carrier does not accept electronic claims. Claims that require medical documentation are faxed, emailed, mailed, or uploaded to the insurance website. Claims billed to secondary carriers are faxed, mailed, or billed electronically with primary insurance EOB.

How do you ensure that all claims are processed and paid by the insurance company?

We run reports regularly and use several steps to make sure all claims are paid in a timely manner. We work on each claim until it has been paid or a reasonable denial for nonpayment has been given. If a claim is not paid in a timely manner, our professional staff either calls or checks its status online and follows up rigorously until its settled. If a claim is denied and we are not satisfied, then we appeal the decision and work that claim until a satisfactory decision is rendered.

How does your company get access to EOBs and payments?

Most insurance companies make EOBs available electronically, which can be downloaded in our software through our clearing house or from the insurance carrier’s website. If your office receives EOBs and checks from insurance companies and patients, the payment will be deposited by your office staff, and EOBs and copies of the payment will be faxed to CMM.

Where do payments from insurance carriers and patients go?

All payments from insurance carriers and patients are sent directly to you by mail or through Electronic Funds Transfer (EFT). You can choose whether payments and EOBs are remitted to your post office box, bank lockbox, or physical address. If you choose to use a lockbox, EOBs are mailed to your bank where all the checks are scanned and deposited and made available through the online banking system. If you use a PO box or physical address, EOBs and checks are mailed to the payment mailing address.

How does CMM handle delinquent accounts?

CMM pursues delinquent health insurance claims and patient accounts professionally and courteously. Our procedure is to send three statements to patients with follow-up phone calls. We offer several payment plans until the account is paid in full. We also provide mutually agreed upon discounts if the patient agrees to send a full payment. Payment through credit card is offered to the patient. If the patient does not respond after three statements and phone calls, then the account is sent to a collection agency upon your approval.

How can I stay in touch with CMM to make sure my billing is done to my satisfaction?

We can meet with local physicians and selected staff upon request. For long distance clients, we can arrange a phone call or Zoom meeting to discuss any questions. We provide extensive, self-explanatory reports at the beginning of every month and can create customized reports upon request. We also provide annual comparative reports for up to the past three years of charges, collections, and outstanding balances to show the trend of your practice.

How do I make sure that patient information and data is secure?

CMM is a HIPAA-compliant billing and management company. We follow secure data protection policies, and our data is securely backed up multiple times every day.

Who answers medical billing service questions that patients might have?

The staff at CMM answers all billing-related phone calls and questions. A toll-free number will be provided on all claims and patient statements.

How do you charge for your billing and management services?

CMM does not get paid unless you get paid. Our fees are percentage-based and proportional to your receipts. The percentage charged is based on many factors, including specialty, practice size, and customized services offered. There is a one-time, nonrefundable setup fee for new and established practices. Credentialing services can be provided on an hourly basis or per project. Please contact CMM for more information.

Can I revoke or cancel my agreement with you?

Your contract with CMM is nonbinding and can be cancelled with 90 days’ prior notice and a written agreement from each party.

How do I get started?

We will send you a service contract to review and sign. We can start entering your data as soon as the agreement is signed, and the appropriate information is available. For more information please submit through our contact form or schedule a free consultation.

Behavioral Health Credentialing Services for LPCs & Therapists

TO ENSURE YOUR CLAIMS PROCESS RUNS EFFICIENTLY, COSMOS MEDICAL MANAGEMENT PROVIDES UP TO 90 DAYS OF POST‑CREDENTIALING SUPPORT AT NO ADDITIONAL COST

Behavioral Health Credentialing Services – LPC, LCSW, LMFT, Psychologists, and Occupational Therapists and more

For over 20 years, Cosmos Medical Management (CMM) has helped mental health professionals get credentialed quickly, accurately, and stress‑free. We specialize in supporting LPCs, LCSWs, LMFTs, Psychologists, and Occupational Therapists with seamless insurance enrollment—so you can focus on delivering exceptional care while we handle the paperwork. With deep expertise across commercial plans, Medicare, Medicaid, and managed care organizations, CMM is the trusted partner providers rely on to build thriving, insurance‑approved practices.

CMM specializes in comprehensive credentialing services for behavioral health providers nationwide. Behavioral health credentialing requires precision, compliance, and an understanding of payer-specific requirements. CMM handles every step—from application preparation to payer follow‑up—so you can focus on providing exceptional care to your clients.

Who We Credential:

We support credentialing for all behavioral health disciplines, including:

Licensed Professional Counselors (LPC)

Licensed Clinical Social Workers (LCSW)

Licensed Marriage & Family Therapists (LMFT)

Psychologists (PhD, PsyD)

Occupational Therapists (OT)

Behavioral Health Groups & Clinics

Telehealth Providers

Independent Practitioners & Multi Provider Practices

Our Credentialing Services Include:

CAQH setup, attestation, and ongoing maintenance

NPI registration and updates

State Medicaid enrollment

Medicare PECOS enrollment

Commercial insurance contracting (BCBS, Aetna, Cigna, UHC, Humana, Ambetter, Molina, etc.)

Facility and group enrollment

Application tracking and payer follow up

Revalidation and recredentialing management

Application tracking and payer follow up

CMM’s Credentialing Process:

Verify Licensure & Requirements: We ensure that your state license whether is active, unrestricted, and compliant with state board regulations. Insurance payers require verification of your licensure status before approving credentialing.
Register or Update NPI: Verify that your Type 1 (individual) NPI is correct and reflects your current credentials. If you operate a group practice, ensure your Type 2 NPI is properly registered and linked to your business entity. Accurate NPI data helps payers match your application to the correct provider record.
Set Up or Update CAQH Profile: Create or update your CAQH profile with accurate demographic, practice, and professional details. Upload all required documents such as licenses, liability insurance, and certifications. Attest your profile so payers can access your information during credentialing review.
Submit Insurance Applications: We prepare and submit your applications to Medicaid, Medicare, and commercial insurance plans. Each payer has unique requirements, and we ensure your documentation is complete, compliant, and aligned with your credentialing goals.
Insurance Carrier Follow‑Up and Resolution Handling: Insurance carriers may request clarifications, additional documents, or verification of your credentials. We manage all follow‑ups, communicate with payers on your behalf, and ensure every requirement is met promptly to avoid delays.
Receive Contract & Effective Dates: Once approved, payers issue your participation agreement, fee schedule, and effective date. These documents confirm your network status and allow you to begin billing for covered behavioral health services under the plan.

Why Behavioral Health Providers Choose CMM:

Fast turnaround times with proactive payer follow up

Accurate applications that reduce delays and denials

Dedicated credentialing specialists familiar with behavioral health regulations

Transparent communication throughout the entire process

Affordable pricing for solo providers and group practices

Credential Today with Cosmos Medical Management

Whether you are launching private practice, joining a group, or expanding your insurance panel participation, CMM is here to support your credentialing needs from start to finish.

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